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While 80 Percent Of Organizations Feel They
Are Doing A Good Job Of Serving Their Customers,
Only 8 Percent
Of Their Customers Feel The Same Way
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A Customer is the most important visitor
to our premises.
He is not dependent upon us;
we are dependent upon him.
He is the purpose of our work.
He is not an outsider;
he is part of our business.
We are not doing a favor by serving a
customer;
the customer is doing us a favor by
giving us the opportunity to do so.
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Those With Good
Customer Satisfaction
Often Outpace Their Competitors By 2-1/2 Times
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It is
critical those working with you and your company
find the experience Hassle Free.
KSC Enterprises will show you how to make working
with you easier. We will show you ways to
empower others. This will make you more efficient
and profitable.
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Customer Service
Is Often What Differentiates Two Competitors
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85 percent of service breakdowns originate in organizational
systems. KSC Enterprises will show you how to fine
tune your organizational systems to outperform the competition.
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Top 3 biggest complaints
are:
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NOTE:
How many buyers
bought from your competition because
of your customer service?
If you make
a prospect or colleague wait for
information, they will move on to
other opportunities.
KSC Enterprises
will show you how to provide information
without consuming any of your time
or the time of others.
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Without realizing it, many businesses
think they serve customers
when in reality their methods only serve
themselves.The bottom line is providing
what the customer wants when they want
it,
not what you want
them to have at your convenience.
KSC Enterprises will work with you
to set up proactive methods
to improve the service you provide to
prospects, customers and colleagues.
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The Better You Understand Your Customers,
The Better Service You Can Provide |
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So often the perceptions we assume
others have are projections of our own values and preferences.
Zig Ziglar tells of an elderly couple
celebrating their fiftieth wedding anniversary. After
a long day of celebration and honors, they prepare to
retire for the night. As they've always done, the husband
prepared their bedtime snack of buttered toast, jam,
and milk. When his wife sat down to the snack in front
of her, she burst into tears. Concerned, her husband
went to her, embraced her and asked what was wrong.
She tearfully replied that after such a special day
she hoped that he would have finally stopped giving
her the end piece of bread. Shocked and surprised her
husband replied, "But after all these years I thought
you knew that I think that's the best piece of all."
KSC Enterprises can help you to adopt
the perspective of buyers, customers and colleagues
in order to better improve your efficiency.
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Scott,
I wish everyone I deal with in business was
as professional as yourself.
Thanks again.
Keith
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Empower prospects, customers, and colleagues.
This gives you more time to work with
qualified prospects
to close sales. KSC Enterprises will show you
how.
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What do others think of your service? |
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Three-quarters of executives said
their customer service was above average, but 58 percent
of customers rated their service as average or below
average.
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Over 8 in 10 customers who rated
their service below average said they would buy from
a different company next time.
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Negative customer service experiences
did not end with the customer, either. Nearly half of
customers shared their negative experiences with friends
and family.
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Over 4 in 10 said they had to access
customer service channels more than once to get their
questions answered.
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Merely "average" customer service
dropped customer loyalty from 51 to 27 percent.
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Be Careful To Not Make This
Mistake |
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Many times when
individuals become "customers", "clients",
"consumers", or "accounts", they often become
less human.
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| The fact that word of mouth is extremely difficult
to control is what gives it higher credibility than
paid-for advertising. This is why so many
people are interested in it and follow what is said.
If a negative message about an agent, support staff
or company is originated and spread by others, there
is something resonating with people for them to
take the time to send it on. Therefore, bad
news as well as good news is passed on and believed
by others. One way to control what people say
about you is make sure you provide outstanding customer
service before and after
the sale. KSC Enterprises will help you to
set up systems to meet these goals.
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9 Ways to Improve Customer Loyalty
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| Companies and agents are losing customers at
a staggering rate without really understanding
why. By identifying what drives customer loyalty
and engagement, companies can begin to develop
best practices that will have a direct impact on
customer retention and profits. Send us an
e-mail message and we will reply with
the 9 Ways to Improve Customer Loyalty.
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